Refund Policy
Last updated October 2026
This page explains how refunds work for Slancio subscriptions and storage add-ons. It supplements our Terms of Service and Subscription Policy.
Slancio's Free tier needs no card, and Pro comes with a 30-day free trial — so you can fully evaluate the app before anything is ever charged. Starting the trial does require a valid payment method on file with your app store (standard for App Store/Play Store trials), but you won't be charged unless you don't cancel before it ends. See our Subscription Policy for full trial terms.
Purchases through the App Store or Google Play
If you subscribed through Apple's App Store or Google Play, your payment is processed and billed by that store, not by Slancio directly — and refunds for those charges are handled by them too. We're not able to issue or override a refund for an App Store or Play Store charge ourselves.
- Apple App Store — request a refund at reportaproblem.apple.com or via Settings › your name › Subscriptions on your device.
- Google Play — request a refund from your Google Play order history, or through Play Store › Menu › Payments & subscriptions.
Each store applies its own refund eligibility rules and timelines, which we don't control.
Storage add-on packs
Storage add-on packs are auto-renewing monthly subscriptions. Like other subscription charges, they are non-refundable for the current billing period once purchased, except where required by law. Refund requests go through the store you purchased from. Cancelling stops the next renewal.
The Pro trial & accidental renewals
If you forgot to cancel your 30-day Pro trial before it converted to a paid subscription, contact us promptly at admin@slancio.site — we review these requests in good faith, particularly if you reach out shortly after the charge and haven't made significant use of the paid plan. Since the charge itself is processed by Apple or Google, we'll point you to that store's refund request process if we can't resolve it directly.
How to request a refund
Email admin@slancio.site with the email or account the charge was made under, the approximate date, and (if you have it) the order ID from the app store. We'll help you through the right process, or escalate on your behalf where we can.
GST invoices
If GST was charged on your purchase, an invoice is available through your App Store or Play Store purchase history.
Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under mandatory consumer-protection law in your country of residence, including India's Consumer Protection Act or, where applicable, EU/UK distance-selling rules.
Contact us
Questions about this policy can be sent to admin@slancio.site.